Right of Withdrawal for Consumers

Right of Withdrawal for End-Consumers (EU)

A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be related to his commercial nor his self-employed professional activity (§ 13 BGB). 

Revocation Instruction 

Right of Withdrawal 

You have the right to revoke this contract within fourteen days without giving reasons. 

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (myGermany GmbH & myGermany-Store, Nordstrasse 5, 99427 Weimar, servic.store@mygermany.com, telephone: +49 3643 776 2220) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). You may use the following sample revocation form, the use of which, however, is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the Revocation

If you revoke this Agreement, we will refund to you all payments we have received from you, including delivery charges (other than the additional charges arising from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notice of your revocation of this Agreement. 

For this refund we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the Goods back or until you have proved that you have returned the Goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is attributable to a handling of the goods which is not necessary for testing their condition, properties and functionality. 

Reasons for Exclusion or Extinction 

The right of revocation does not apply to the following contracts 

  • the supply of goods which are not prefabricated and the manufacture of which is determined by an individual choice or destination made by the consumer or which are clearly tailored to the personal needs of the consumer;
  • the delivery of goods which may spoil quickly or whose expiry date would quickly be exceeded;
  • the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which cannot be supplied before 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no control;
  • for the delivery of newspapers, magazines or periodicals with the exception of subscription contracts.

The right of Revocation expires prematurely in the case of contracts

  • the delivery of sealed goods which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery;
  • for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature;
  • for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Sample Withdrawal Form

(If you want to cancel the contract, please fill out this form and send it back.) 

To: myGermany GmbH & myGermany-Store, Nordstrasse 5, 99427 Weimar, service.store@mygermany.com 

- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)
- Ordered on (*)/received on (*)
- Name(s) of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only for paper communication)
- Date

(*) Delete as appropriate.